Changes to Extended Access HUB – from October 2022

Dear Patients,

The Extended Access Hub (evening and weekends GP service) will be changing from 1st October.

Florence Road Surgery has been nominated by South Central Ealing Primary Care Network (PCN)* to be the host practice of the new service.

Florence Road Surgery has been hosting the existing HUB (Ealing CCG) service for over 4 years now and we would like to continue providing the best possible out-of-hours service to our Primary Care Network Patients.

The main difference between the current HUB service and the new PCN service will be that the new service will only be available to Patients of our 5 PCN Practices only (rather than all 76 Ealing CCG Practices). This will increase patient access to the Extended Access service, improve the appropriateness of booking and encourage closer integration of the PCN.

Additionally, the range of services will increase. The current service only offers access to GP and Practice Nurse appointments. Under the new contract, Patients will have access to other healthcare professionals such as Clinical Pharmacist and Pharmacy Technicians (who would be able to assist with medication queries out of hours), Health Care Assistants and Social Prescribers.

The new core hours of the new Extended Access Hub will be:

Monday – Friday     6.30pm – 8pm

Saturday                   9am – 5pm

If you would like to provide feedback regarding these changes, please email

admin.florenceroad@nhs.net with “Extended Access” in the subject  or write to

Florence Road Surgery

26 Florence Road, Ealing, W5 3TX

*South Central Ealing Primary Care Network Practices are:

Florence Road Surgery

Ealing Park Health Centre

Elthorne Park Surgery

Northfields Surgery

Grosvenor Hours Surgery