How to Make an Appointment

Appointments may be booked in several ways:


Patients can book appointments up to 4 weeks in advance using SystmOnline.

By Phone

Patients can book an appointment by calling reception on 0208 567 0447.

In Person

Patients can visit the surgery and book an appointment with the receptionist.

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

Appointment Types

We offer a range of different appointments at the surgery:

ROUTINE – bookable via reception and on line, up to 4 weeks in advance.

  • These 10-15 minute appointments are freely available and should be used for all non – urgent problems that can wait.

48 HR – also bookable via reception and on line, released 48hrs in advance.

  • These 10-15 minute appointments are more limited in number and should be used for things that are urgent but do not need to be seen on the day.

SAME DAY – released only by Duty Doctor on the day following telephone triage (see below).

  • These 7.5 minute appointments are released sequentially by the Duty Doctor in the morning. It is important therefore that you call the surgery BEFORE 1pm, if you have an urgent medical condition or query.TELEPHONE TRIAGE – MORNING DUTY DOCTOR. Triage has caused some confusion to patients. Essentially it is a way for us to assess the clinical urgency of a situation and arrange the most appropriate care for the patient. This is done over the telephone by one of the Doctors.
  • If you call, requesting an urgent or same day appointment, the receptionist will inform you that they are placing you in the telephone triage list. The duty doctor for that morning will call you back, within 2 hours; on the number you have instructed us to call you back on. The outcome will fall into one of the following :
    • You are offered telephone advice, prescription, certificate etc.
    • You are offered a same day appointment with the Doctor for later on that morning or early afternoon.
    • You are advised to book a routine appointment, possibly with a specific Doctor.
Saturday morning/Commuter appointments

Not able to see the doctor outside of working hours? We offer extended hours on Saturday mornings which need to be pre-booked.