Medication Review Process Change
Dear Patient,
The practice has re-designed the way in which medication reviews will be undertaken as of 16th June 2025.
When your medication review is due within the next calendar month, you will be contacted by our Repeat Prescribing Team via SMS. The SMS will contain a link to a questionnaire which will need to be completed within 7 days. You may be required to take some other action such as do a blood test or provide a blood pressure (BP) reading for example.
On receipt of the reply, the answers will be triaged by our in-house Clinical Pharmacists within 7-14 days. If deemed necessary, the Clinical Pharmacist will send you a further SMS to book a routine review call/face to face appointment with them. If no further action is needed, your medication review date will be adjusted as appropriate.
The Clinical Pharmacists will only be able to triage your responses once any blood tests/BP readings due have been completed as they need all of the clinical information to make a decision about the next steps. If you are informed you need a blood test, please arrange this within 7 days where possible.
If the above process is followed, you will have your review date updated promptly.
We appreciate that some of our patients may not be able to fill out the SMS questionnaires for various reasons or that you may have a query about a medication related matter and in these circumstances patients will still be able to book a routine call with a clinical pharmacist by calling reception after 3pm.
We’d also like to remind you that repeat prescriptions can be requested by Airmid, SystmOnline and the NHS app. Please do not use the admin email address/econsult to request medications/undertake a review.
The turnaround time for prescriptions is 3 working days so please ensure you order these in good time. We are seeing an increasing number of urgent prescriptions requests come through at the reception desk. Please remember that your local pharmacy can loan you 3 days worth of medication if you have run out, whilst you request more to be issued by the surgery.
If you do request an urgent prescription, the urgent request form must be filled in at reception before 1pm. Any requests after this, will not be processed. If an urgent prescription is requested, only 7 days supply will be issued. You should still request your medication via routine routes above so the Repeat Pharmacy Team can review your records and take action as needed.
Thank you for working together with us on this. We are sure the new process will run smoothly.
The Elthorne Park Surgery Partners.